Zero Tolerance for Workplace Violence
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1. From the Analysis of Physical Attacks, who is most likely to commit attacks?
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A. Coworkers
B. Customers
C. Former employees
D. Strangers
2. Which of the following applies to an employee's role when confronted with workplace violence?
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A. Notify a manager
B. Confront the violent individual
C. Use HR and the EAP as resources
D. Both A and C
3. Which of the following is a de-escalation tool for dealing with upset individuals?
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A. Show favoritism towards others
B. Empathize
C. Encourage the individual to listen to authority
D. Confront them about their actions
4. An irate employee comes into work and soon there is a heated argument between that employee and another. What do you do to try and diffuse and resolve the situation before it can escalate?
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A. Tell the employee to go home
B. Ignore the employee
C. Confront the employee about their behavior
D. Let the employee vent and empathize with his point of view
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