First Protocol Client Survey
Please answer the following questions considering your recent experience working with First Protocol, and where appropriate, in comparison with other event marketing organisations that you have experience of working with. Please answer from the perspective of using First Protocol - so 'significantly better' would mean that you consider First Protocol to be signifcantly better than your experience of competitor agencies.
Full Name
First Name
Last Name
Job Title
Company Name
E-mail
Planning
Significantly worse
Somewhat worse
About the same
Somewhat better
Significantly better
Our ability to understand and interpret your event objectives
Our ability to develop strong concepts
Our flexibility and adaptability in creating the right solution for your needs
Logistics
Significantly worse
Somewhat worse
About the same
Somewhat better
Significantly better
Not used
Venue selection and procurement
Supplier negotiation and management (hotels, venues, caterers)
Website design and build
Delegate management (pre and onsite)
Ground transportation
Food and beverage management
Budget development and control
Production
Significantly worse
Somewhat worse
About the same
Somewhat better
Significantly better
Not used
Stage set design and build, including lighting and sound
Interactive webcasting and virtual conferencing
Event technology solutions ie. ipads, IML
Video and sting production
Post event portal
Budget development and control
Creative and Design
Significantly worse
Somewhat worse
About the same
Somewhat better
Significantly better
Not used
Creation of event identity and theme
Development of event branding
Presentation design
Printed collateral
Digital solutions
Advisory Services - part of First Protocol's service offering includes consultancy advice and support on the areas detailed below.
Significantly worse
Somewhat worse
About the same
Somewhat better
Significantly better
Not used
Presentation and content consultancy
Post event measurement
Productivity analysis
Industry / peer benchmarking and assessment
Client Relationship Management - what is your experience of how we have managed our relationship with you in the following areas?
Significantly worse
Somewhat worse
About the same
Somewhat better
Significantly better
Knowledge
Communication
Accountability
Account management (across offices)
What do you consider to be our greatest strength that we should continue to focus on?
Where is our greatest opportunity to improve?
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